Frequently Asked QuestionsWhat if I have to cancel my reservations? What is the minimum age? Do you offer group rates? What time are your trips? What do I need to wear / bring? Can I take a camera? What if I can't swim? How far are you from Gatlinburg / Pigeon Forge? What if the weather is bad? How will I get back to my car? Do I need to be physically fit? How do I get there? Click here for directions. What if I have to cancel my reservations? Online reservations purchased through PayPal are non-refundable as this is our best possible rate. If you cancel your reservation within 48 hours of your scheduled trip time you will receive a 50% refund. If you make your reservation within 48 hours of your trip time we will waive the cancellation policy. If you booked a group rate and cancel you reservation within 1 week of your trip time you will receive a 50% refund. Reservations cancelled prior to the times listed above will receive a full refund. If you need to cancel your reservation, please contact us as soon as you can toll free at 866-477-7238. What is the minimum age? The minimum age/weight for the Upper Pigeon is 8 yrs old and 70 lbs. The minimum age for the Lower Pigeon Float trip is 4 yrs old. Do you offer group rates? We do offer group rates to parties of 10 or more. Please contact us toll free at 866-477-7238. What time are your trips? Click here for reservation information. What do I need to wear / bring? Foot protection is required. You will need old shoes or sandals that go around your ankle. FLIP FLOPS ARE NOT ALLOWED ON THE RIVER. You will get wet! Bring a change of clothes, shoes and a towel for after the trip. Mountain weather is unpredictable, so come prepared for anything! In the summer, we recommend shorts, a T-shirt, a hat, and sunscreen. In the spring when it is cold, wool and Polypropylene, or other synthetic materials are recommended. Cotton is not recommended because it will rob the body of heat and restricts movement when it is wet. Can I take a camera? We do not recommend taking anything on the river that you do not want to lose or get wet. We have disposable waterproof cameras available for purchase in our outpost store, or you can purchase one of our professional photos after your trip. What if I can't swim? No experience necessary! We take first - timers down all the time. You will be provided a personal floatation device and instructions on what to do if you come out of the raft. We do not recommend swimming in whitewater. How far are you from Gatlinburg / Pigeon Forge? Please refer to our directions. What if the weather is bad? Big Creek Expeditions runs trips rain or shine. Only if there is danger from lightning would we delay trips leaving the outpost. How will I get back to my car? You will be provided shuttle service to the put-in at no additional charge. Your trip will end at the outpost where you park your car. Please lock your valuables in your vehicle. We have a secure location in the outpost to keep your car keys. Do I need to be physically fit? Participation is required on all of Big Creek Expeditions trips. You will need to be in good physical condition. You may be asked to help with moving of equipment and rafts both at the put-in and the take out. Please consult with your family physician before taking part in strenuous activity. If you are pregnant please understand that you will not be allowed to participate. |
