Cancellation Policy

To receive a full refund, reservations must be canceled at least 48 hours prior to the scheduled trip time. Cancellations made within 48 hours before the scheduled trip time will receive a 50% refund.

Groups of 10 or more are required to complete the cancellation process at least 10 days prior to the trip time to receive a full refund. Cancellations made within 10 days before the scheduled trip time will receive a 50% refund.

After check-in time, anyone impaired by drugs or alcohol will be excluded from participation without refund. If you need to cancel your reservations, please contact as soon as possible by calling our toll free number at 877-642-7238.

"This excursion was by far the best experience of our trip to TN. Our tour guide was professional and so much fun. She had us laughing the entire time. The rapids are rough in several areas but we felt safe at all times. THANK YOU!!

– Shannon, TX