A Message to our Guests, Employees and Community:
Here at Big Creek Expeditions, one of our top priorities continues to be ensuring the utmost safety of our guests, employees, and community. After fully considering the advice and news from the World Health Organization, Center for Disease Control and Prevention and local health guidelines, we have decided to follow suit with other leaders in the outdoor community and make the difficult, albeit necessary, decision to halt our rafting activities until further notice.
This decision is not made in fear, but rather to serve as stewards of the river and our surrounding community to protect the people we love and the places we play and live in. Our guaranteed water release schedule does not begin until April 30, 2020, but with high seasonal rainfalls, we were anticipating opening our doors on March 24, 2020 for the upcoming influx of spring break adventurers to the Great Smoky Mountains National Park area. However, until we can ensure the safety and well-being of all our guests, our community, and our employees and their families from the potential spread of this virus, we will not be taking rafting trips. In the coming weeks, we will re-address our decision to halt operations as the turmoil hopefully subsides.
We are currently addressing organizational practices to better protect our guests, employees and community against COVID-19 and it’s potential spread in the future. We have always maintained clean facilities, boats, and gear, and will be adding extra parameters to our current efforts. Our cancellation policy, which is incredibly flexible, can be found by visiting our website. We will continue to leave our reservations system running online for you to book a rafting adventure during our guaranteed release season in the hopes that the restrictions for gathering and travel will loosen as the disease’s spread subsides. If you have any questions or concerns, please call us directly at 423.487.0178.
Our thoughts go out to everyone as we navigate COVID-19 globally. If this pandemic has proven anything, it is that we are all connected. We wish the highest levels of safety and health to everyone. While we can do our absolute best to keep folks safe, personal accountability and responsibility are always factors you should consider when it comes to health and safety. We urge you to stay safe and follow your local health guidelines and appreciate your continued support. Looking forward to seeing you on the river again soon.
Big Creek Expeditions